The Package Room
Located in the ground floor of McMahon Hall.
Beginning August 21, 2023, packages may be picked up during the following times:
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM- 5:00 PM
Friday: 9:00 AM - 5:00 PM
Students may pick up delivered packages with their Cardinal Card or a valid photo ID.
Package Delivery Notifications: When your package arrives, you will receive an automated email notification to your Catholic University email account.
Shipping Services Window
Located in the ground floor of McMahon Hall.Open
Monday: 1:00pm - 5:00pm
Tuesday: 1:00pm - 5:00pm
Thursday: 1:00 PM - 5:00 PM
Friday: 1:00 PM - 5:00 PM
Student Mail Tips!
There is nothing more aggravating than to be expecting an item that seems to be taking too long through the mail. To avoid delayed or missing mail problems, keep these tips in mind:
Always give senders your complete address. Incomplete information or inaccurate information will create delays or lost mail or packages.
Never have cash, gift cards, or credit cards sent to you in the mail. If you must, have the sender use Registered Mail.
Items that have value should be sent Registered Mail or some other method that has a tracking number.
When time is of the essence, ask your senders to use the appropriate method of mailing. First Class Mail, Priority Mail and Parcel Post Mail services are not guaranteed methods of shipment. Use Express Mail, FedEx. UPS Air, etc., when time is of the essence.
Should you experience a problem receiving your mail we recommend the following:
Whenever possible, provide a tracking number (USPS Delivery Confirmation/Express Mail, UPS, DHL, Federal Express and Airborne shipments).
Notify Student Package Services of the problem.
Ask senders to file a form 1510 "Mail Loss/Rifling Report" with their local Post Office for US Mail. For other carriers ask for the tracking number.
Student Mail Service Information
Location: Ground Floor McMahon Hall
Delivery Schedule: Mail is delivered Monday through Friday. Delivery times may vary. Mail is not delivered on University holidays and Federal holidays.
Mailboxes will no longer be used to deliver mail. Students will receive an email when a piece of mail is delivered for them and they will pick it up at the package window.
If you receive mail that does not belong to you please do not open it. Please take misdirected pieces of mail to either service window in McMahon Hall and indicate to the clerk why you are returning the piece of mail. It will then be forwarded to the proper address. Please do not open letters or any piece of mail that is not addressed to you.
Package Notifications - Forward to Cell PhoneThis page will be updated soon. Thank you for your patience.
Addressing Mail to StudentsStudent Name (no nicknames)
Residence Hall and Room #
Catholic University of America
620 Michigan Ave, NE
Washington, DC 20064
Updating Student Forwarding AddressAll students are required to formally update their forwarding address by logging on to cardinal station when checking out of the residence halls. It is important to update the forwarding address regardless if the information is the same. Cardinal Station will forward first-class mail for four weeks as a courtesy, but it is unable to forward mail for a longer period of time. Anything other than first-class mail will not be forwarded. Persons moving off campus for longer than four weeks should notify correspondents of their new address. Students experiencing problems regarding any mail services should contact Postal Services.
Mail Delivery During University Vacation PeriodsDuring university vacation periods in the academic year, first-class mail is not forwarded. Newspapers and magazines received during the Christmas and spring break periods will not be held at Cardinal Station for more than two working days from the resumption of classes, after which time they will be discarded. Should first-class mail placed in a student mailbox fill the box during the vacation period, further mail will not be delivered until the student empties the mailbox.
USPS Spam Alert
OME postal customers are receiving bogus e-mails about a package delivery. Subject lines containing the text: “USPS Delivery Failure Notification.” The e-mails contain a link that, when opened, installs a malicious virus that can steal personal information from your PC.The e-mails claim to be from the U.S. Postal Service and contain fraudulent information about an attempted or intercepted package delivery. You are instructed to click on a link to find out when you can expect your delivery. But Postal Inspectors warn : DO NOT CLICK ON THE LINK.Like most viruses sent by e-mail, clicking the link will activate a virus that can steal information-such as your user name, password, and financial account information.What to do?Simply delete the message without taking any further action. The Postal Inspection Service is working hard to resolve this issue and shut down the malicious program.If you have questions about a delivery please call 1-800-ASK-USPS.If you wish to report spam please email firstname.lastname@example.org.
How should I address mail to a student?
Student Name (no nicknames)
Residence Hall and Room #
Catholic University of America
620 MichiganAve NE
Washington, DC 20064
What is the best method to send money to a student?
Checks and Postal Money Orders are safe, convenient and economical alternatives to sending cash through the mail. Money orders can be purchased and cashed at any Post Office as well as from any rural route carrier. Postal money orders are available for any amount up to $1000 and restricted to a daily purchase limit of $10,000 per customer. Money orders are replaced if damaged, lost or stolen. If you must send cash, have the sender use Registered Mail.
How long does it take for mail arriving on campus to be delivered to my mailbox?
Mail Service delivers all correctly addressed mail received from the USPS the same business day it is received.
My package has not arrived. Who should I contact?
Since all packages end up at the package room, you should contact the package room. If you have a specific concern about a package sent by the USPS with a tracking number, please contact Mail Services at extension 202-319-6684. Mail Services will be able to track the package for you.
If your letter has not arrived or you suspect mail tampering you may contact the US Postal Inspector at 1-877-876-2455 opt. #3
My parents sent me a letter a week ago and I have still not received it. What should I do?
If this letter was not sent as *accountable mail (*Registered, Delivery Confirmation, Signature Confirmation, etc.) contact the manager of Postal Services at extension 202-319-6684. If the matter is not resolved the sender should file a complaint with the US Postal Inspector. If your letter has not arrived or you suspect mail tampering you may contact the US Postal Postal at 1-877-876-2455 opt. #3.
What do I do with mail I receive in error?
Please take misdirected pieces of mail to either service window in McMahon Hall and indicate to the clerk why you are returning the piece of mail. It will then be forwarded to the proper address. Please do not open letters or any piece of mail that is not addressed to you.
Where can you go to purchase stamps and USPS services?
The University Contract Postal Unit located in McMahon Hall is able to take care of most of the services that the USPS supplies. (Open from 1:00 PM to 5:00 PM Monday, Tuesday, Thursday, Friday, closed Wednesday)
The closest USPS location to campus is Brookland Station 3401 12th Street NE, Washington DC 20017.
What methods of payment are accepted?
We accept, Visa, Mastercard, Discover,
How do I address mail for Fed Ex, UPS and Couriers?
Federal Express, UPS and mail delivered by local couriers should always be given a specific address on campus, including building, room number, and department. Private carriers are required to deliver parcels directly to a business address, not to Postal Services in McMahon Hall.
What if I am an individual with Dual Addresses?
For individuals who both live and work on campus, departmental policy is to use a residence address for personal mail and a department address for business mail. All mail addressed to a department will be delivered to the department not a residence as the mail is the property of the department. Reasonable accommodations for special circumstances can be handled by the Postal Services' Management on a case by case basis.